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ABPA 模板 03：BPMN Pain Metrics

mermaid

72 行abpa/templates/03-bpmn-pain-metrics.md

BPMN + Pain Metrics Template

Use this to connect workflow reality to AI opportunity. A flow without metrics is just a drawing.

1. Scope

Field	Answer
Process name
Start event
End event
In scope
Out of scope
Primary systems
Primary actors

2. AS-IS Workflow

flowchart TD
  A[Start] --> B[Task]
  B --> C{Decision}
  C -->|Yes| D[Task]
  C -->|No| E[Exception]
  D --> F[End]
  E --> F

3. Pain Metrics

Step	Actor	System	Cycle time	Wait time	Rework	Error / risk	Evidence source

4. Exception Paths

Exception	Trigger	Current handling	Pain	AI opportunity	Safer non-AI fix
Missing data
Conflicting evidence
High-risk decision
System unavailable
Manual override

5. AI Candidate Points

Candidate task	AI role	Value	Risk	Suggested mode
	summarize / classify / retrieve / draft / recommend / execute			workflow / LLM step / agent / human-only

6. TO-BE Workflow Hypothesis

flowchart TD
  A[Start] --> B[Gather evidence]
  B --> C[AI-assisted step]
  C --> D{Human review required?}
  D -->|Yes| E[Review queue]
  D -->|No| F[Complete]
  E --> F

7. Baseline Gaps

Gap	What is missing	How to measure next
Volume baseline
Cycle time baseline
Error baseline
Rework baseline
Adoption baseline